Frequently Asked Questions

The following are some of the most Frequently Asked Questions that both customers and our potential writers may seek to know. Answers to the questions are provided in the simplest form possible.

However, if you have any question regarding our services, kindly feel free to notify us through our contact page.

Most of the FAQ for customers include:

 

Questions on Service Delivery

◈  What is unique with EssayCyber?

EssayCyber stands on the top of all other custom writing companies simply because of its dedication to deliver high quality products to its esteemed customers. All writers and company officials are dedicated to ensure that the final product is of high quality. Customers at EssayCyber are treated with equal respect and all issues that may arise within the process of services delivery are addressed within the shortest time possible. Communication at EssayCyber is excellent. We understand that in order to meet the needs of all our clients on time, there must be an effective communication channel. The moment client sends message to either support team or the writer, he/she receives response within minutes. Effective communication has contributed in many clients building their trust on EssayCyber and they have never regretted. Many of our esteemed customers always come back to enjoy the unique services that our company offers at all times without extra costs.

 

◈  I forgot my password and therefore I cannot be able to log in to my account

If by any chance you cannot remember your username or password, NO WORRIES! Just RELAX. Please use the following link Forgot Username or Forgot Password and we will guide you on how to recover your lost username or password.

Quick Note: You will be required to enter your email address (the one your registered EssayCyber account with).  The new password will be sent automatically to your email address. In order for your password to be secure at all times, please ensure that you use a combination of signs and numbers.

 

◈  Which Formatting Style does EssayCyber use when writing custom papers?

Writers at EssayCyber are well-versed with all different formatting styles for writing custom papers and essays. The most commonly used ones are APA, MLA, HARVARD, CHICAGO/TURABIAN and Oxford. In case you wanted a paper with a different style from the ones listed above, you will just indicate in the order details form. At EssayCyber, we cater for our many customers all over the world using formatting styles used by various different learning institutions. All our writers are instructed to use the correct in-text citation and referencing using the appropriate style and as per client’s instructions. In other cases, some clients choose not to use any style simply because of the nature of their paper. For example, when seeking Curriculum Vitae and Resume help, it is advisable to choose the option of not applicable in the order details form because such works do not require the use of any specific style.

 

◈  Can I communicate with either the company officials or support team without any difficulties?

Effective communication is always our first priority. This means that you will be able to contact both our writers and support team at any time either day or night seven days a week. Writers at EssayCyber always have an obligation to ensure that they counter-check their accounts regularly in order to answer any messages. Company officials also ensure that they contact writers via email and phone in case they detect delay in answering customer’s messages from the writer’s side. Make an order with us and enjoy this wonderful and professional service at all times.

 

◈  Is your system easy to use?

Definitely yes! EssayCyber is designed in a way that all our esteemed customers and writers can be able to navigate and use with ease. This means that there are no complications or difficulties you will ever encounter when working with EssayCyber. For more information on how to use our system, kindly use this link How the System Works. The page gives you a word to word guideline on how our system works and how easy you can manage to make an order with us.

 

◈  Our Professor/lecture/University/School does not tolerate PLAGIARISM at any chance! Will you offer a 100% plagiarism free paper?

All papers at EssayCyber are written from scratch. That means that we do not copy-paste or re-sell old papers. EssayCyber has a very strict policy when it comes to the issue of plagiarism. We know very well that plagiarism can lead to expulsion from an academic institution and therefore we do not offer plagiarized papers at all. We always take the issue of plagiarism very serious to the extent that we terminate our contract with any writer found to have plagiarized a paper. It should be noted that our system checks plagiarism before submitting the final version of the paper to the client. Therefore, all papers purchased from EssayCyber are 100% plagiarism free.

 

◈  Will my personal information be disclosed to any third party?

NEVER EVER! Here are EssayCyber, we will never disclose your personal information to any third party at any chance. Please note that your name and email address is only used by the company for service provision and is never shared to any other party whatsoever. Also note that we do not access your credit card information while you pay for our services. All payments are made using PayPal and Moneybookers, which are secure companies. It is in the public domain that both PayPal and Moneybookers are legally registered companies and they have made financial transactions with millions of customers worldwide. Therefore, you are always in a secure environment while seeking services from EssayCyber.

 

◈  What will I do if I am not satisfied with the work provided?

EssayCyber provides high quality paper at all times. We have developed the progressive delivery feature in our system with the aim of avoiding providing low quality work simply because of misunderstanding between the client and the writer. Misunderstanding occurs in situations whereby the clients provides inadequate instructions or provides the wrong instructions. However, with the progressive delivery option, the writer sends the paper in parts and the client gets the opportunity to check whether everything is okay. If the instructions or guidelines for the paper are not met by the writer you will always have the opportunity to request for revision before proceeding to the next part. The progressive delivery is therefore the best option to use when working on big orders such as dissertations. You may also choose the other option where you can wait for the whole paper to be completed and delivered at once. If you are not satisfied with the provided paper, you have the right and opportunity to request for a revision. Writers at EssayCyber are always ready to offer FREE REVISIONS as explained in our revision policy until you are satisfied with the final version of your paper.

 

◈  After the writer completes working on my paper, how will I receive it?

Please note that you will have to access your account in order to receive the completed paper. EssayCyber sends all completed papers to the customer’s account in a preview mode. It is therefore advisable to always keep checking on your account.

 

Questions on Payment

◈  How do I pay for the paper?

Making payment at EssayCyber is very easy. After filling up all the necessary order details, you will just proceed to making payment using you registered payment company which is either PayPal or Moneybookers. Click any of the buttons presenting any of these two companies and you will be directly to their sites where you will log in to your account. You will then proceed in making the payment using your credit card and debit card, which include MasterCard, Visa, Diners Club, Discovery/Novus and JCB. After making the payment, you will then be re-directed to our company where you will choose the progressive delivery option or waiting for the whole paper. You will then relax and wait for your high quality paper to be completed on time. If you choose the progressive delivery option, please keep checking the quality of every part that is delivered to you. The writer working on your paper will proceed to the next part after you approve the previous part. Here at EssayCyber, we do not store any credit or debit card information.

 

◈  If I want to cancel my order/ or the writer has cancelled my order, will I get refund?

EssayCyber is one of the most trusted custom writing companies simply because of our effective Money Back policy. We are a company that stands with what we say and hence we have gained trust from our many customers worldwide. For money to be refunded there must be a justifiable reason to do so. This is simply because we believe in providing high quality work and free revisions when necessary. Therefore, chances of a client asking for a refund are minimal. But in some exemption cases, for example, where a client makes two orders and only needs one, the second payment is fully refunded. Please check our refund/Money Back policy in order to understand more.

To enjoy our services, just place your order!

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Get in Touch

If you have any questions or suggestions, please feel free to inform us and we will gladly take care of it.


Email us at support@essaycyber.com

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